FAQs

Yes! At Sendhelper our providers are freelance citizens or PR’s or employees of our business partners.

When assigning you the Helper / Service Partner, Sendhelper will provide the name of the helper coming to your place. Our helpers will display their Government issued Identity Document (such as NRIC or FIN Card) upon arrival and on request.

Our Service Partners will only respond to requests made via the Sendhelper app. Any outside arrangement will be against our agreed terms & conditions. Please refer to our terms & conditions

In the rare situation where a Service Partner cancels his/her booking due to some unforeseen circumstances, we will try our best to assign you a replacement Service Partner. In the event, we are unable to find a replacement we will try to assign one of our top Service Partners to you for an alternate day and time.

We strive to maintain the highest professional standards and ethics. However in case of any unforeseen circumstances, if there is a 'no-show', please inform us immediately via the app or hotline and we will assist in finding you a replacement at the soonest. We maintain our helper pool to strict quality standards and deregister helpers who are not performing to standard including persistent no-shows.

The app displays the cost of the service before you place any requests. Hourly rates range from $20/hour for bulk recurring orders to $25/hour for ad-hoc orders. For all non-hourly services such as laundry, AC servicing, handyman services etc., a price list is available for your viewing via the Sendhelper app. Please note that recurring jobs and packages receive discounted rates.

Payment will be with your registered payment method i.e. credit or debit card via the app. You can use all major debit and credit cards including Amex. You may also pay using package credits purchased on Sendhelper App. Please do not pay Service Partners cash under any circumstances. Your payment method will be charged for the total order value once a Service Partner is assigned to your hourly service order. In case of recurring orders of hourly services, your payment method will be charged for four (4) jobs at a time. Recurring orders continue in perpetuity until it is cancelled by you.

All jobs cancelled after being assigned to a Service Partner will incur a $5 cancellation charge. A $25 cancellation charge shall apply if cancelled 24 hours or less prior to the job time. Service Partners plan their schedules around your job before they accept and rely on your job for their income.

A $25 charge may also be imposed if the helper turns up for a job but for whatever reason you are not available, this will be charged to cover their time and travel.

Of course! Should you be unsatisfied for whatever reason, please call or email us and we will assist in finding you a suitable replacement for your next booking. We take feedback seriously so we can share this with the Service Partner concerned. Service Partners must maintain consistently high ratings to remain on the Sendhelper platform.

All customers need to provide a mop & bucket, toilet brush and vacuum cleaner (plus an iron & board if ironing is required).

For a complete clean and depending on your requirements please provide the following as needed:
Bathroom cleaner
Bin bags
Duster
Floor cleaner
Glass cleaner
Kitchen cleaner
Laundry detergent
Limescale remover
Microfiber cloths (washed in between visits)
Rubber gloves
Sponges
Toilet cleaner
Vacuum bags (if required)
Washing-up liquid

We sweep, mop and clean all rooms in the home.
We wipe and clean skirting boards and door jams.
We remove litter, dust, dirt and cobwebs from all the rooms.
We attend to internal side of windows and all the other surfaces in all the rooms.
We vacuum the room to ensure that no trace of dust or dirt is left behind.
We clean all surfaces in the kitchen, making sure that tiles are cleaned.
We clean the microwave and fridge leaving them looking brand new (dependent on initial condition).
We scrub all your bathroom surfaces vigorously, leaving them sparkling.
We clean the toilet properly to ensure that it is free from germs and stains.
We also offer ad-on services depending on your requirements:
We spot treat your upholstery to ensure that it is clean when you opt for our fabric sofa cleaning​ service.
We clean and condition your leather sofa, leaving it looking elegant and feeling supple.
We clean mirrors and windows (accessible areas only) until they are sparkling clean.
We clean the walls and ceilings, and even help with painting touch ups for stubborn stains which cannot be removed.
We provide specialised floor scrubbing or polishing, depending on the floor type.
We provide specialised ​mold cleaning​ for every corner of your house.
We clean any size of carpet or rugs upon customer’s request.
We clean mattresses, leaving them feeling fresh, hygienic and free from dust mites.
We clean and degrease your kitchen hood.

The Service Partners for general home cleaning do not steam, perform carpet cleaning or cleaning of heavily soiled areas and mould. These activities require deep cleaning service.

The following are also not within the scope of general home cleaning:
Exterior window cleaning for high rise apartments
Ceiling cleanings not done from a safe position
Deep stain removal
Pest infestation removal (rats / lizards / cockroaches etc)
Pet or pet related cleanings (pet poo, urine, fleas, ticks)
Handwashing of laundry, table cloths, floor rugs etc
Lifting and moving heavy furniture or vacuuming and dusting areas outside of normal reach (essentially anything that endangers their physical well-being that can compromise their safety).

Cleaning standards and methods differ from person to person, races and cultures.

The key to minimising these issues is to share your expectations as a customer right at the start with our Service Partners. From what cloths to use in which area, to how you want the floors to be cleaned, with which cleaning solution and even sequence of cleaning your home. Please take some time to share these expectations with our Service Partners so there is no confusion.

That said if you are not totally satisfied with the cleaning, just let us know within 24 hours of your cleaning session. We'll review your request and work out a preferred solution for you!

A minimum of four (4) sessions is required to take advantage of the reduced hourly rates. Recurring orders are renewed towards the end of each four (4) session cycle. ​Should the order be cancelled no refund and cancellation fee shall apply in case of recurring hourly job orders.

Yes, if you are a Singaporean or a Permanent Resident. Only locals (Citizens/PRs) are authorised to provide their professional services through Sendhelper as freelancers. Work Permit holding foreigners may work through their employers if their employer is signed up as a Service Partner with Sendhelper.

Our customers can be households (living in condominiums, HDB's or private houses), companies and institutions.

Any outside arrangement will be against our agreed terms & conditions. Soliciting customers of Sendhelper is a complete breach and violation of the agreement between us. It will result in immediate termination of contract and penalties.

In the rare situation where a customer cancels his/her booking due to some unforeseen circumstances, we will notify you at our earliest and will try our best to assign you a replacement job.

We expect our customers to be fully committed, professional and ethical. However in case of any unforeseen circumstances, if the customer can't be reached at the time of service or not available, please inform us immediately via the app or hotline. In such a situation, we will cover your transportation expenses in full.

Yes, we are looking to hire permanent Service Partners as well. If interested, please call +65-9387-5891 or email INFO@SENDHELPER.COM.

That depends on how much you want to make. You can accept as many job orders through Sendhelper as you can without compromising your personal schedule. We will pay you a flat hourly rate based on number of hours of service provided to our customers. We also offer the most competitive salaries for full time roles.

Payments are made on monthly, weekly and bi-weekly basis depending on the category of Service Partner. Freelancers get paid twice a week. Payments are made by direct bank transfer to Service Partners’ personal bank account.

We expect highest professional standards and ethics from all our Service Partners. However, in an unfortunate scenario when you must cancel the job request, then you can cancel it via the phone app. Penalties shall apply for such cancellations.