Basic cleaning for your home.
ExpatLiving Best Cleaning Services Silver Winner 2022
A Sendhelper Expert will be matched for your job request.
It’s only a tap away if you need to reschedule, contact your Expert before your booking.
Your Sendhelper Expert will be there on time and help you with the cleaning service.
In a rush? We accept same day bookings with minimum 2.5 hours per booking.
Not at home? No problem, your Sendhelper will update you on the status of your cleaning session.
We don’t lock you into a contract or have hidden fees.
You can give custom instructions to your Expert and set Favourite Experts and work with the same Expert everytime.*
We provide weekly, fortnightly and one-time service to suit your needs.Book now
*Job scope does not include cleaning of ceiling and wall fans, high windows and grilles, exterior of windows and grilles of high-rise apartments or homes with more than one level, curtain rails, shifting of furniture, removal of renovation debris, laundry and packing of personal items.
Please note: Not all tasks will be completed in one session. This will depend on the number of hours booked per session and the condition of the premises to be cleaned.
We provide weekly, fortnightly and one-time service to suit your needs.
For a complete clean and depending on your requirements please provide the following as needed:
An ad-hoc booking is a one-off service request.
Recurring bookings are for the same day(s) and time each week with the same service provider.
Upon acceptance by a service provider your payment method will be charged for four (4) jobs at a time for recurring bookings. Recurring services continue (4 jobs at a time) in perpetuity until it is cancelled by you.
There are strictly no refunds once a request has been accepted by a service provider.
Of course! Should you be unsatisfied for whatever reason and would like to change your service provider, please contact us via email at email@example.com or +65 93875891 (Call/WhatsApp) and we will help to arrange a suitable replacement. We take feedback seriously so that we can share this with the service provider concerned. Service providers must maintain consistently high ratings to remain on the Sendhelper platform.
Before or during a service you may extend it via the app in 30-minute slots. Simply press on the 3 dots in the top right-hand corner of the job’s page and click on ‘extend job’. Extend as you wish, once confirmed your payment method will be charged accordingly.
For both ad-hoc and recurring services there is a minimum of 2.5 hours required per session.
Not all of our service providers are comfortable around pets. To avoid any confusion or last-minute cancellations please state you have a pet in the comments section before submitting a booking so a service provider who is happy to work in the presence of pets will accept your job request.
The hours are only given as a guideline for the minimum duration, but of course you can increase it depending on the work to be done.
We strive to maintain the highest professional standards and ethics. However in case of any unforeseen circumstances, if there is a 'no-show', please contact us immediately on firstname.lastname@example.org or +65 93875891 (Call/Whatsapp) and we will assist in finding you a replacement at the earliest. We maintain our helper pool to strict quality standards and de-register helpers who are not performing to standard including persistent no-shows.
Once your service request has been accepted by a service provider, in your “My Jobs” page, you view their name and contact them via the in-app messaging service.
All service requests cancelled after being assigned to a Service Partner will incur a $5 cancellation charge if cancelled more than 24 hours in advance. A $25 cancellation charge shall apply if cancelled 24 hours or less prior to the service start time. Service Partners plan their schedules around a service request before they accept and rely on your job for their income.
A $25 charge may also be imposed if the service provider turns up for a job, but for whatever reason you are not available to cover their time and travel.
Recurring bookings, once accepted, are not refundable. We can instead help to reschedule the paid sessions to another suitable date.
The service providers for general home cleaning do not steam clean, perform carpet cleaning or cleaning of heavily soiled areas and mould. These activities require our deep cleaning service.
The following are also not within the scope of general home cleaning:
Cleaning standards and methods differ from person to person, they are subjective.
The key to minimizing these issues is to share your expectations upfront with our service providers. From what clothes to use in which area, to how you want the floors to be cleaned, with which cleaning solution and even sequence of cleaning your home. Please take some time to share these expectations with our service providers so there is no confusion.
That said if you are not totally satisfied with the cleaning, just let us know within 24 hours of your cleaning session. We'll review your request and work out a preferred solution for you!
In the rare situation where a service provider cancels his/her booking due to some unforeseen circumstances, we will try our best to assign you a replacement service provider. In the event we are unable to find a replacement, we will try to assign one of our top service providers to you for an alternate day and time.
*Job scope does not include cleaning of ceiling and wall fans, high windows and grilles, exterior of windows and grilles of high-rise apartments or homes with more than one level, curtain rails, shifting of furniture, removal of renovation debris, laundry and packing of personal effects.
Please note: Not all tasks will be completed in one session. This will depend on the number of hours booked per session and the condition of the property to start with.