Cleaning
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Get a spotless living space with our team of caring experts

Basic cleaning for your home.

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ExpatLiving Best Cleaning Services Bronze Winner 2023

Cleaning with a Personal Touch

STEP
1

Choose a cleaning plan that suits your schedule

A Sendhelper Expert will be matched for your job request.

STEP
2

Manage your booking online at the touch of your fingertips

It’s only a tap away if you need to reschedule, contact your Expert before your booking.

STEP
3

Let us Take Care of Your Home the Way You Would

Your Sendhelper Expert will be there on time and help you with the cleaning service.

An award-winning cleaning service

4.5/5 average rating of service quality on Google

Based on 3,500 Customer Reviews

Easy & Fair Pricing

I am using this app for cleaning, laundry and aircon service. So easy to use and their prices are more than fair.

Lexy

Professional & Great!

By far the best home cleaning I’ve had! The cleaner was on-time, professional and left my space spotless!

Jennie Chung

Efficient and Fast Aircon Service

Urgently needed my Aircon to be serviced. Absolutely loved how prompt and efficient Sendhelper was in sending someone over on short notice and also doing a wonderful service job ! Will continue using ! Thank you.

Marine

Excellent Quality!

So far, Sendhelper is the best cleaning company that I have encountered in Singapore. The quality of cleaning is excellent. They are dependable.

Chris C.

Reliable & Trustworthy!

Reliable, trustworthy and professional . Really great to deal with the flexibility of getting a helper that's fuss free as and when one needs help.

Alice Patricia

Reasonable Price & Fast

Very good service by the handyman! Very reasonable price. Very fast response and the app is very user friendly.

S Jesicca

Your home cleaned, dusted and made spotless.

Fast same day bookings with flexible scheduling

In a rush? We accept same day bookings with minimum 2.5 hours per booking.

Manage your Cleaning Job Remotely

Not at home? No problem, your Sendhelper will update you on the status of your cleaning session.

No contracts or hidden fees. What you see is what you pay.

We don’t lock you into a contract or have hidden fees.

Clean the way you like

You can give custom instructions to your Expert and set Favourite Experts and work with the same Expert everytime.*

Recurrent plans to help you save time & cost

We provide weekly, fortnightly and one-time service to suit your needs.

Book now
Best Value

Weekly Cleaning

Recurring Weekly Service
FROM
SGD 25.00
SGD 22.00

Our Cleaning Service Covers

Kitchens
Mop the floor
Wipe cooking stove and exterior of all outside appliances
Wipe outside of all cabinets and work surfaces
Wash dishes and basin (provided it is empty)
Empty bins
Bathrooms
General tidy up
Clean and disinfect bathtub/shower, basin and toilet bowl
Wash and dry bathroom floor and walls
Clean all mirrors
Empty bins
Living Areas and Bedrooms
General tidy up
Vacuum and mop the floor
Dust and wipe down all accessible surfaces and furniture
Wipe down mirrors
Change bed linen
Additional Tasks
Clean windows* and grilles (rotational basis)
Clean doors and metal gate (rotational basis)
Ironing (for 3 hours service only and subject to no more than 10 pieces per visit

*Job scope does not include cleaning of ceiling and wall fans, high windows and grilles, exterior of windows and grilles of high-rise apartments or homes with more than one level, curtain rails, shifting of furniture, removal of renovation debris, laundry and packing of personal items.

Please note: Not all tasks will be completed in one session. This will depend on the number of hours booked per session and the condition of the premises to be cleaned.

We provide weekly, fortnightly and one-time service to suit your needs.

Frequently Asked Questions

What equipment do I need to provide?

For a complete clean and depending on your requirements please provide the following as needed: 

  • Vacuum 
  • Mop and bucket 
  • Floor cleaner 
  • Bathroom cleaner 
  • Kitchen cleaner 
  • Window/mirror cleaner 
  • Bleach for the toilet 
  • Rubber gloves 
  • Clean sponges and dust cloths for the various rooms 
  • Clean microfiber cloths 
  • Squeegee
  • Bin bags 
  • Laundry detergent 
  • Limescale remover 
  • Vacuum bags (if required) 
  • Washing up liquid and sponge
What are ad-hoc and recurring bookings?

An ad-hoc booking is a one-off service request.

Recurring bookings are for the same day(s) and time each week with the same service provider.  

Upon acceptance by a service provider your payment method will be charged for four (4) jobs at a time for recurring bookings. Recurring services continue (4 jobs at a time) in perpetuity until it is cancelled by you.  

There are strictly no refunds once a request has been accepted by a service provider.

Can I request for a change to my service provider if I am not satisfied?

Of course! Should you be unsatisfied for whatever reason and would like to change your service provider, please contact us via email at info@sendhelper.com or +65 93875891 (Call/WhatsApp) and we will help to arrange a suitable replacement. We take feedback seriously so that we can share this with the service provider concerned. Service providers must maintain consistently high ratings to remain on the Sendhelper platform.

How do I extend the duration of a service?

Before or during a service you may extend it via the app in 30-minute slots. Simply press on the 3 dots in the top right-hand corner of the job’s page and click on ‘extend job’. Extend as you wish, once confirmed your payment method will be charged accordingly.

What is the minimum duration I can book?

For both ad-hoc and recurring services there is a minimum of 2.5 hours required per session.

I have a dog, are service providers comfortable to work in the presence of pets?

Not all of our service providers are comfortable around pets. To avoid any confusion or last-minute cancellations please state you have a pet in the comments section before submitting a booking so a service provider who is happy to work in the presence of pets will accept your job request.

The app says 3.5 hours for a 3-room apartment but I want to book a 4 hour job, how do I do that?

The hours are only given as a guideline for the minimum duration, but of course you can increase it depending on the work to be done.

My service provider hasn’t turned up, what do I do?

We strive to maintain the highest professional standards and ethics. However in case of any unforeseen circumstances, if there is a 'no-show', please contact us immediately on info@sendhelper.com or +65 93875891 (Call/Whatsapp) and we will assist in finding you a replacement at the earliest. We maintain our helper pool to strict quality standards and de-register helpers who are not performing to standard including persistent no-shows.

How do I contact the service provider?

Once your service request has been accepted by a service provider, in your “My Jobs” page, you view their name and contact them via the in-app messaging service.

What if I want to cancel a service request that has already been confirmed?

All service requests cancelled after being assigned to a Service Partner will incur a $5 cancellation charge if cancelled more than 24 hours in advance. A $25 cancellation charge shall apply if cancelled 24 hours or less prior to the service start time. Service Partners plan their schedules around a service request before they accept and rely on your job for their income.  

 

A $25 charge may also be imposed if the service provider turns up for a job, but for whatever reason you are not available to cover their time and travel. 

Recurring bookings, once accepted, are not refundable. We can instead help to reschedule the paid sessions to another suitable date.

Is there anything the service providers cannot do?

The service providers for general home cleaning do not steam clean, perform carpet cleaning or cleaning of heavily soiled areas and mould. These activities require our deep cleaning service.  

 

The following are also not within the scope of general home cleaning:  

  • Exterior window cleaning for high rise apartments 
  • Ceiling cleanings not done from a safe position 
  • Deep stain removal 
  • Pest infestation removal (rats / lizards / cockroaches etc) 
  • Pet or pet related cleanings (pet poo, urine, fleas, ticks) 
  • Hand Washing of laundry, table cloths, floor rugs etc 
  • Lifting and moving heavy furniture or vacuuming and dusting areas outside of normal reach (essentially anything that endangers their physical well-being that can compromise their safety).
What if I’m not happy with the cleaning?

Cleaning standards and methods differ from person to person, they are subjective.

 

The key to minimizing these issues is to share your expectations upfront with our service providers. From what clothes to use in which area, to how you want the floors to be cleaned, with which cleaning solution and even sequence of cleaning your home. Please take some time to share these expectations with our service providers so there is no confusion.  

 

That said if you are not totally satisfied with the cleaning, just let us know within 24 hours of your cleaning session. We'll review your request and work out a preferred solution for you!

What if a service provider cancels a confirmed booking?

In the rare situation where a service provider cancels his/her booking due to some unforeseen circumstances, we will try our best to assign you a replacement service provider. In the event we are unable to find a replacement, we will try to assign one of our top service providers to you for an alternate day and time.

What is the normal job scope of cleaning service?

The Kitchen 

  • Mop floor 
  • Wipe cooking stove and exterior of all outside appliances 
  • Wipe outside of all cabinets and work surface 
  • Wash basin (provided it is empty) 
  • Wash dishes 
  • Empty the bin

The Bathroom 

  • Clean and disinfect bathtub/shower, basin and toilet bowl 
  • Wash and dry bathroom floor and walls 
  • Clean all mirrors 
  • General tidy up 
  • Empty bins

Living Areas 

  • Vacuum and mop the floor 
  • Dust and wipe down all accessible surfaces and furniture 
  • Wipe down mirrors 
  • General tidy up

Bedrooms 

  • Vacuum and mop the floor 
  • Dust and wipe down all accessible surfaces and furniture 
  • Wipe down mirrors 
  • Change bed linen 
  • General tidy up

Additional Tasks 

  • Clean windows* and grilles (rotational basis) 
  • Clean doors and metal gate (rotational basis) 
  • Ironing (for 3 hours service only and subject to a maximum of 10 pieces per visit)

*Job scope does not include cleaning of ceiling and wall fans, high windows and grilles, exterior of windows and grilles of high-rise apartments or homes with more than one level, curtain rails, shifting of furniture, removal of renovation debris, laundry and packing of personal effects. 

Please note: Not all tasks will be completed in one session. This will depend on the number of hours booked per session and the condition of the property to start with.

Got more questions? Contact us.

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