Get a spotless living space with our team of caring experts

For both ad-hoc and recurring services there is a minimum of 2.5 hours required per session.

Not all of our service providers are comfortable around pets. To avoid any confusion or last-minute cancellations please state you have a pet in the comments section before submitting a booking so a service provider who is happy to work in the presence of pets will accept your job request.

The hours are only given as a guideline for the minimum duration, but of course you can increase it depending on the work to be done.

We strive to maintain the highest professional standards and ethics. However in case of any unforeseen circumstances, if there is a 'no-show', please contact us immediately on info@sendhelper.com or +65 93875891 (Call/Whatsapp) and we will assist in finding you a replacement at the earliest. We maintain our helper pool to strict quality standards and de-register helpers who are not performing to standard including persistent no-shows.

Once your service request has been accepted by a service provider, in your “My Jobs” page, you view their name and contact them via the in-app messaging service.

All service requests cancelled after being assigned to a Service Partner will incur a $5 cancellation charge if cancelled more than 24 hours in advance. A $25 cancellation charge shall apply if cancelled 24 hours or less prior to the service start time. Service Partners plan their schedules around a service request before they accept and rely on your job for their income.  

A $25 charge may also be imposed if the service provider turns up for a job, but for whatever reason you are not available to cover their time and travel. 

Recurring bookings, once accepted, are not refundable. We can instead help to reschedule the paid sessions to another suitable date.

The service providers for general home cleaning do not steam clean, perform carpet cleaning or cleaning of heavily soiled areas and mould. These activities require our deep cleaning service.  

The following are also not within the scope of general home cleaning:  

• Exterior window cleaning for high rise apartments 
• Ceiling cleanings not done from a safe position 

• Deep stain removal 
• Pest infestation removal (rats / lizards / cockroaches etc) 
• Pet or pet related cleanings (pet poo, urine, fleas, ticks) 
• Hand Washing of laundry, table cloths, floor rugs etc 
• Lifting and moving heavy furniture or vacuuming and dusting areas outside of normal reach (essentially anything that endangers their physical well-being that can compromise their safety).

Cleaning standards and methods differ from person to person, they are subjective.

The key to minimizing these issues is to share your expectations upfront with our service providers. From what clothes to use in which area, to how you want the floors to be cleaned, with which cleaning solution and even sequence of cleaning your home. Please take some time to share these expectations with our service providers so there is no confusion.  

That said if you are not totally satisfied with the cleaning, just let us know within 24 hours of your cleaning session. We'll review your request and work out a preferred solution for you!

In the rare situation where a service provider cancels his/her booking due to some unforeseen circumstances, we will try our best to assign you a replacement service provider. In the event we are unable to find a replacement, we will try to assign one of our top service providers to you for an alternate day and time.

The Kitchen 

• Mop floor 

• Wipe cooking stove and exterior of all outside appliances 
• Wipe outside of all cabinets and work surface 
• Wash basin (provided it is empty) 
• Wash dishes 
• Empty the bin
  
  

The Bathroom 

• Clean and disinfect bathtub/shower, basin and toilet bowl 
• Wash and dry bathroom floor and walls 

• Clean all mirrors 
• General tidy up 
• Empty bins
  
  

Living Areas 

• Vacuum and mop the floor 
• Dust and wipe down all accessible surfaces and furniture 
• Wipe down mirrors 
• General tidy up
  
  

Bedrooms 

• Vacuum and mop the floor 
• Dust and wipe down all accessible surfaces and furniture 

• Wipe down mirrors 
• Change bed linen 
• General tidy up
  
  

Additional Tasks 

• Clean windows* and grilles (rotational basis) 
• Clean doors and metal gate (rotational basis) 
• Ironing (for 3 hours service only and subject to a maximum of 10 pieces per visit)
  
  

*Job scope does not include cleaning of ceiling and wall fans, high windows and grilles, exterior of windows and grilles of high-rise apartments or homes with more than one level, curtain rails, shifting of furniture, removal of renovation debris, laundry and packing of personal effects. 

Please note: Not all tasks will be completed in one session. This will depend on the number of hours booked per session and the condition of the property to start with.