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Why was my payment declined?

March 9, 2023

If you receive an email stating ‘Payment Declined’, it may be due to the following reasons:

  1. Credit or debit card expired
  2. Credit or debit card deactivated
  3. Insufficient funds in the existing payment method

In these circumstances, please add a new payment method in the app or consult with your bank to resolve prevailing issues.

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