Terms & Conditions - Agent Referral

These terms and conditions ("Terms and Conditions") constitute a legally binding agreement between you (“Referrer”, “you”, “your”) and Sendtech Pte. Ltd. (the “Company”, “us”,“we”, “our”) in relation to our Agent Referral Program (“Program”).

Subject to these Terms and Conditions, you will be entitled to participate in the Program and earn Program rewards as described herein. Capitalised terms used but not defined in these Terms and Conditions shall have the same meaning ascribed to them in our Terms of Service.

1. Eligibility

1.1 You will be entitled to participate in the Program where:

(a) you and your Referee (defined below) are both aged 21 or over; and

(b) you are a property agent and/or real estate professional operating in Singapore and registered with the Council for Estate Agencies at the time of the referral.

2. USE OF THE PLATFORM

2.1 Subject to satisfying the eligibility criteria, for each Successful Referral of a new customer (“Referee”) by you to the Company, you will earn a one-time referral fee of fifty Singapore dollars (S$50) (“Referral Fee”).

2.2 A referral will only be considered a “Successful Referral” if, pursuant to your referral, your Referee places an order, and pays, for Household Services through our Platform and such order is completed.

2.3 In addition to the Referral Fee, you will be entitled to earn up to five percent (5%) of the total labour and manpower costs for all successfully completed repeat orders and Recurring Orders for Household Services placed by the Referee (“Commission”). The cost of materials, goods and supplies are expressly excluded from the calculation of any Commission.

2.4 You will not be entitled to any Referral Fee and/or Commission where:

(a) the Referee introduced by you is an existing customer of the Company;

(b) your referral is made subsequent to a referral of the same customer by another party;

(d) you or your Referee fail to comply with or breach any of these Terms and Conditions, our Terms ofService and/or any other policies listed on our Platform.

3. ACCOUNT MANAGER

3.1 Where you make a Successful Referral, the Company will assign a dedicated Account Manager to you.

3.2 Your assigned Account Manager will be your primary point of contact for all subsequent referrals and related inquiries. You are encouraged to communicate any concerns or issues regarding your Referee, Referral Fee and/or Commission to your assigned Account Manager.

4. PAYMENT TERMS

4.1 Following a Successful Referral, the Company will provide you with a monthly statement within fifteen (15) working days after the end of each month (“Monthly Statement”). The Monthly Statement will include the amount of Referral Fee and Commission (if any) that you are entitled to receive in respect of the previous calendar month.

4.2 The Company will create an invoice on your behalf based on the amounts (if any) set out in the monthly statement.The invoice will be addressed to the Company.

4.3 Payment of any Referral Fee and/orCommission will be made to your designated bank account within five (5) working days after delivery of the Monthly Statement.

4.4 In the event of any dispute as to whether you are entitled to receive any Referral Fee and/or Commission (including as to the amount of such Commission and whether a customer has been referred to us by you), the Company’s determination on the matter is final, conclusive and binding on you.

5. REPRESENTATIONS

5.1 You hereby represent, warrant and undertake that you:

(a) will not represent to any Referee or other party, whether verbally, in writing or by conduct, that you are our agent, representative or employee, or that you have an agency or fiduciary relationship, a partnership or joint venture with us;

(b) will not represent, directly or indirectly, that any product or any service provided by you has been approved or endorsed by the Company;

(d) will not act in any way (including to exert any improper pressure or commit any improper conduct, such as making unsolicited telephone calls or correspondence, toward any potential customers) or omit to do anything that may prejudice the Company’s name, reputation or business;

(e) you will comply with all applicable laws, rules, regulations (including all regulatory and professional rules or guidance) in the performance of any of your obligations under or in connection with these Terms and Conditions;

5.2 You agree to indemnify us, our affiliates, and our officers, directors, employees and agents against all losses, damages, liabilities, actions, claims, costs (including legal costs) and expenses incurred (directly or indirectly) as a result of any act, omission, fraud, negligence, default or misconduct whatsoever by you, in connection with the Program and/or your obligations under these Terms and Conditions, and any breach by you of your representations, warranties, undertakings or obligations hereunder.

6. CONFIDENTIALITY

All information disclosed to you in connection with the Program (including these Terms and Conditions) (“Confidential Information”) is strictly confidential. You agree to maintain the confidentiality of all such Confidential Information and to not disclose such information to any third party without our prior written consent. Your obligations under this paragraph shall survive any termination our agreement with you under these Terms and Conditions.

7. PERSONAL DATA

7.1 You will comply with all applicable data protection laws including the Personal Data Protection Act 2012 and its subsidiary legislation, as may be amended, supplemented and/or substituted from time to time.

7.2 In relation to each referral, you hereby represent, warrant and undertake that:

(a) you have notified the Referee of the purposes for which we require their personal data, and you either:

(i) have obtained Referee’s clear and unambiguous prior consent for our collection from you and our use and disclosure of their personal data for such purposes; or

(ii) are duly authorised by Referee to consent on their behalf to our collection, use and disclosure of their personal data, and you do so consent on his/her behalf;

(b) the personal data of your Referee is true, accurate and complete; and

8. GENERAL

8.1 Other than as expressly stated herein, no other amounts shall be payable by us to you in connection with the Program. You will bear all expenses incurred by you in the performance of your obligations hereunder.

8.2 You may not assign or transfer any rights or obligations arising under these Terms and Conditions.

8.3 Nothing herein shall be construed to create or constitute between us an agency, employment or fiduciary relationship, a partnership or joint venture nor shall any such relationship be deemed to exist.

8.4 The Company reserves the right, in its absolute discretion, to modify/or terminate theProgram including, for the avoidance of doubt, these Terms and Conditions and the Referral Fee and/or Commission structure, at any time and without prior notice or your consent. Any termination of Program shall be without prejudice to any accrued rights and liabilities as of the termination date. Clauses 5.1(c), 5.2, 6, 7 and 8.8 shall survive termination of theProgram and our agreement under these Terms and Conditions.

8.5 No failure to exercise, nor any delay in exercising, any right or remedy under these Terms and Conditions shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy prevent any further or other exercise thereof or the exercise of any other right or remedy. The rights and remedies herein provided are cumulative and not exclusive of any rights or remedies provided by law.

8.6 If any provision of these Terms and Conditions or part thereof is rendered void, illegal or unenforceable by any legislation to which it is subject, it shall be rendered void, illegal or unenforceable to that extent only and shall in no way affect or prejudice the enforceability of the remainder of such provision or the other provisions hereunder.

8.7 These Terms and Conditions contain the entire agreement between you and us as to its subject matter and supersedes all prior communications and agreements in connection with that subject matter.

8.8 This Agreement shall be governed by and construed in accordance with the laws of Singapore and the parties agree to submit to the exclusive jurisdiction of the Singapore Courts.

By participating in the Program, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, our Terms ofService and our Privacy Policy.

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1. ELIGIBILITY