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All service requests cancelled after being assigned to a Service Partner will incur a $5 cancellation charge if cancelled more than 24 hours in advance. A $25 cancellation charge shall apply if cancelled 24 hours or less prior to the service start time. Service Partners plan their schedules around a service request before they accept and rely on your job for their income.  

A $25 charge may also be imposed if the service provider turns up for a job, but for whatever reason you are not available to cover their time and travel. 

Recurring bookings, once accepted, are not refundable. We can instead help to reschedule the paid sessions to another suitable date.