Thank you for using Sendhelper! It is our priority to ensure that you enjoy using our services. We appreciate that there could be times when you need to cancel a scheduled Household Service or Recurring Order.
You may cancel an order for scheduled Household Services through the Platform.
Where you cancel an order through the Platform, we will impose a cancellation charge of:
- SGD 25 for orders cancelled within 24 hours prior to commencement of the scheduled Household Service; or
- SGD 5 for orders cancelled more than 24 hours prior to commencement of scheduled Household Service.
In the event that a Service Partner is unable to fulfil your order for scheduled Household Services due to your unavailability at the time and place specified in your order, you shall be deemed to have cancelled such order with less than 24 hours’ notice prior to commencement of the scheduled Household Service, and a cancellation charge of SGD 25 will be imposed on you.
Cancellation charges will not apply to:
- any order for which no Service Partner has been engaged; and
- order cancellation by a Service Partner.
Where an order is cancelled by you or a Service Partner, we shall provide a refund of the Service Fee (if applicable) in the form of an equivalent value of SendPay Credits to your Sendhelper user account. The value of SendPay Credits added to your Sendhelper user account shall be net of any cancellation charges on the order, if applicable.