Sendhelper - COVID-19 UPDATE: A message from the CEO

COVID-19 UPDATE: A message from the CEO

Dear Patron,

Hope you are safe and well. On Friday last week, the Government laid out additional measures to control community transmission of COVID-19. We are hopeful that these measures will bring us back to normal times sooner, rather than later.

In support of these developments, we are taking additional steps to ensure a safe environment for all customers and service providers. For the period between 7th April 2020 and 4th May 2020 (the “Circuit Breaker” period), the following will be applicable:

Cleaning & Cooking temporarily suspended

The Ministry of Trade and Industry (MTI) and Ministry of Manpower (MOM) have confirmed to us today that during the period of 7th April 2020 to 4th May 2020, all home cleaning & cooking activities will be temporarily suspended.

You can still post jobs for 5th May 2020 and onwards. All cleaning and cooking jobs will resume from 5th May 2020.

Recurring and ad-hoc jobs scheduled within the Circuit Breaker period will be paused and completed 5th May 2020 onwards. Please email us at info@sendhelper.com to let us now your new preferred dates.

We are working actively with MOM to support cleaners and cooks on our platform in this time of distress. If you would like to help your service provider in any way, feel free to let us know and we will facilitate that.

Laundry & Dry Cleaning will be operational

Our Service Providers have been granted exemption by the Government and will continue to operate as usual. If you wish you can request for contactless pick-up and delivery in the comments section of the job request page.

Handyman Services will be operational

All exempted service providers will be available as usual to take care of your emergency repair and fixing needs. Please mention the nature of fault/emergency repair/fix in the comments section of the job request page.

AC Repair Services will be operational

All exempted service providers will be available as usual to take care of your emergency repair and fixing needs of your air conditioning units. Please mention the nature of fault/emergency repair/fix in the comments section of the job request page. 

Please note that scheduled maintenance activities will not be carried out if the air conditioning units do not need any repair or fixing or servicing to improve its performance. This means, that if your air conditioning units are working fine, the scheduled servicing will be conducted 5th May 2020 onwards. If your servicing was scheduled to be conducted during the Circuit Breaker period, please contact us at info@sendhelper.com for new dates in May 2020. 

Pest Control will be operational

All exempted service providers will be available as usual to take care of your emergency pest issues. Please mention the pest problem in the comments section of the job request page.

Please note that scheduled visits of existing contracts will not be carried out if there are no visible pest problems. Regular, scheduled visits will be conducted 5th May 2020 onwards. If your scheduled visit was slated to be conducted during the Circuit Breaker period, please contact us at info@sendhelper.com for new dates in May 2020. 

Elderly Care will be operational

As an essential service, Elderly Care will available as usual. 

NEW!!! Doctors-on-call

In view of the current situation, we are working with partners in the healthcare industry to bring to you Doctors-on-call within this week. This will allow you to call doctors to your home to get full medical care and medicines. All in the comfort of your home! The service will be available via our website. Stay tuned for updates via email!

Thank you for reading all our updates. We are committed to fighting COVID-19 and ensuring everyone’s safety. Feel free to reach out to us if you have any suggestions for us.

Should you need any assistance during this time, give us a call or email us. We will do our best to mobilize resources needed to help you.

Stay healthy, stay safe. Thank you for choosing Sendhelper.

Best wishes,                                                                    

Rupam Biswas
CEO, Sendhelper

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