Position: Operations Executive

Responsibilities

• Customer Experience Management
• Respond to customer enquiries (via phone and email) and feedback to continuously improve product & service quality
• Work closely with the technical team to improve the product features
• Collect and collate feedback and suggestions from customers on improving the app and service quality, and recommend it to the management for implementation
• Prepare customer communication material on a regular basis

Requirements

• Work days: Wednesday to Sunday
• Excellent communication skills in English, both written and spoken. Ability to speak Mandarin is advantageous.
• High level of energy and a sociable personality
• Passionate about people operations and customer success
• Entrepreneurial spirit
• Competitive salary offered

Send in your resume to info@sendhelper.com