Sendhelper - WE ARE HIRING!

WE ARE HIRING!

Position: Operations Executive

Responsibilities

  • Customer Experience Management
  • Respond to customer enquiries (via phone and email) and feedback to continuously improve product & service quality
  • Work closely with the technical team to improve the product features
  • Collect and collate feedback and suggestions from customers on improving the app and service quality, and recommend it to the management for implementation
  • Prepare customer communication material on a regular basis

Requirements

  • Work days: Wednesday to Sunday
  • Excellent communication skills in English, both written and spoken. Ability to speak Mandarin is advantageous. 
  • High level of energy and a sociable personality
  • Passionate about people operations and customer success
  • Entrepreneurial spirit
  • Competitive salary offered

Send in your resume to info@sendhelper.com

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