Customer FAQs


Yes ! One of main reasons we setup SendHelper is the lack of availability of qualified cleaning professionals who are also authorised to work. At SendHelper all our staff are local (Citizens/PRs) and therefore fully authorised to provide their professional services.
When assigning you the helper, the SendHelper app will provide the name of the helper coming to your place. Our helpers will display their Government issued Identity Document (such as NRIC) upon arrival and on request.
We only onboard helpers who have been professionally screened as per proper quality standards. Rest assured that the helper assigned to you is a professional. In case of any issues or feedback, please do get in touch with us immediately at our helpline and we will ensure that your feedback is acted upon. There is an in-app helper rating facility as well to ensure high quality of our helpers.
Our helpers will only respond to requests made via the SendHelper app. Any outside arrangement will be against our agreed terms & conditions.
In the rare situation where a helper cancels his/her booking due to some unforseen circumstances, we will try our best to assign you a replacement helper. If no helpers are available, and if you have already made the payment, we will refund your full amount by crediting back equivalent number of hours into your balance.
We strive to maintain the highest professional standards and ethics. However in case of any unforseen circumstances, if there is a 'no-show', please inform us immediately via the app or hotline and we will refund your full amount by crediting back equivalent number of hours into your balance.
At the moment SendHelper focuses on providing part time service providers at an hourly rate. You can however use Sendhelper to set up a recurring arrangement (give us a call to discuss) or buy a package to make bookings faster.
The best way to transfer funds is via Paypal. This secure platform ensures timely payments and a secure environment.
Payment will be through the app. You can use your paypal account or debit/credit card as per your convenience. No additional charges apply.
In case of a cancellation, we will refund your full amount by crediting back equivalent number of hours into your balance (which you can use in your next order). However, for any last minute cancellations (in less than 24 hour before the scheduled start of the service), 1 hour less will be credited into your balance (cancellation fee equivalent to 1 hr of service).

SUPPLIER FAQS


Yes, if you are a Singaporean or a Permanent Resident. Only locals (Citizens/PRs) are authorised to provide their professional services through Sendhelper
For each job listed, SendHelper app will provide the full name and phone number of the customer.
Our customers can be households (living in condomoniums, HDB's or private houses), companies and institutions.
Our customers can be households (living in condomoniums, HDB's or private houses), companies and institutions.
Any outside arrangement will be against our agreed terms & conditions. Soliciting customers of Sendhelper is a complete breach and violation of the agreement between us.
In the rare situation where a customer cancels his/her booking due to some unforseen circumstances, we will notify you at our earliest and will try our best to assign you a replacement job.
We expect our customers to be fully committed, professional and ethical. However in case of any unforseen circumstances, if the customer can't be reached at the time of service or not available, please inform us immediately via the app or hotline. In such a situation, we will cover your transportation expenses in full.
At the moment SendHelper focuses on providing part time service at an hourly rate. You can however accept a recurring job posting in one go.
That depends on how much you want to make. You can aaccept as many job orders through Sendhelper as you can without compromising your personal schedule. We will pay you a flat hourly rate based on number of hours of service provided to our customers
We will multiply the flat hourly pay rate with the number of hours of service provided to our customers to get your monthly pay amount. The aggregate amount will be paid by cheque to you on a monthly basis.
We expect highest professional standards and ethics from all our helpers. However, in an unfortunate scenario when you must cancel the job request, then you can cancel it via the phone app untill 1 hr before the start time of the service. Any cancellations in less than an hour before scheduled start of the service will not be allowed and a penalty of 10 SGD will apply for 'No-Show'

OFFICE ADDRESS:

10 ANSON ROAD, #10-11, INTERNATIONAL PLAZA, SINGAPORE 079903

CONTACT:

+65-9387-5891 | INFO@SENDHELPER.COM

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